This is the privacy statement for Richmond London Homes Ltd. Please read it carefully. You should only use this site and complete our Reservation Form if you agree to our use of information about you in accordance with this privacy statement.

Protecting your personal data

We’re committed to protecting you and your family’s personal data and information. This policy applies to any personal information or “personal data” that we collect from you. It covers how we:

It also includes the use of cookies on our websites and how you can control these in addition to how you can contact us.

Please read this policy carefully. By using our websites, and any services we offer via the website, you are agreeing to the processing of your data as set out below. We sometimes use your data to provide additional marketing services but you can always opt-out.

4. How will we use this information?

We do not sell customers’ personal data to third parties and will only use your personal information to provide you with details of properties or developments which we believe will be of interest to you. In addition, we may use your information to:

Contact you. If you have indicated a specific interest in a property/development, or a particular area in which we have properties/developments available.

Provide a relevant service. If you have contacted us for a specific purpose or accessed our services by completing a website form and not opted out, we’ll take into account your perceived preferences for a specific property type or location. In the event that you do not wish to receive this personalised service, you can unsubscribe from our emails or similarly contact us as set out in Section 10 of this policy.

Improve our service. We provide information to third parties for research, market research and analytical purposes. These activities will be undertaken to help us to improve services and provide consumer insight. No personal data will be publicly available.

Please rest assured that any personal information given to us for a specific use or purpose will not be used for any other purpose without your notification and (where appropriate) permission. See Section 10.

5. When will we contact you?

We may contact you:

In relation to a previous communication from you. This includes any comment or complaint concerning us, our services, properties or developments, or any previous contact we may have had with you.

If you requested further information or signed up to a product, property or development, whether directly through us or via a third-party provider, such as a property portal.

If you have expressed an interest in a specific, property or development.

To provide you with additional information concerning a specific property/development, type of property/ development or similar properties/developments to those in which you have expressed an interest.

For marketing purposes if you have chosen to receive a service from us.

6. Contacting you for marketing purposes

We will only contact you for marketing purposes, via email, SMS or phone, if you have agreed to this or where you have requested a service from us and not opted out. You can easily unsubscribe from any of those sources at any time.

Third parties

We do not allow the information we hold about you to be used for advertising purposes or to be shared with third parties for them to use for marketing their own products and services. However, if you show an interest in a specific property/development or type of property/development via a third-party website, such as a property portal, this is outside of our remit – we have no control over who else can contact you.

7. Keeping your information private

Your information will be kept private and confidential, except where we are obliged/permitted to share it with third parties by law (e.g. Government bodies, law enforcement agencies and similar).

We will retain your information within our database, except:

At your request: If you have requested that we share the information with you or have given your permission.

Keeping you in the know

When you enter into a contract with us, we will set out, as comprehensively as possible, the purposes for which we may use your personal information in order to fulfil our contract with you and address any issues relating to our performance.

Destroying data

Whilst not sharing your personal information, we may use suitable and accredited third-party organisations specifically for the purpose of destroying or deleting any personal data.

8. Is there an age limit to who we can contact?

If you are under the age of 18, you should obtain your parents’ or guardians’ permission before you contact us. It is unlikely that we will be in a position to provide you with any information which may assist you, or be relevant to you, until you reach the age of 18 – this is simply because of the nature of the legal obligations you will enter into when purchasing a property.

9. How long do we store your information?

This is dependent upon its purpose, or the amount of time set out in the contract you enter into with us.

·     Purchasing a property: If you enter into a contract with us to purchase a property, we will hold your information for a maximum of 12 years from the date of completion of that purchase.
·     Anti-money laundering: In the event that you provide us with personal information so that we can fulfil any anti-money laundering obligations, we will retain such information for a period of 5 years – this is to fulfil our legal obligations.
·     If you contact us: If you get in touch regarding any of our properties/developments or types of property/developments or the services we provide – whether we receive such contact directly from you or via a third party – we will retain your personal information until whichever of the below happens first:
·     You request that we delete it: We will need to retain a record of your request to be deleted.
·     A maximum period of 2 years: From the date that you last made contact with us – directly or via a third-party – in relation to any of our properties or developments.

We will use all reasonable efforts to delete (aside from the note of your request to be deleted) all information in our possession which constitutes, in our reasonable opinion, personal data belonging to you.

10. Your rights

Deletion of personal data “Right to be forgotten”

It is your right to request the deletion of your personal data from our records, except (as explained above) if it is necessary for us to perform our legal obligations or contractual obligations to you or another third party.

Keeping your details accurate

You have the right to ask us to rectify any personal data we hold about you which is inaccurate or incomplete.

Sending a request

A request for the deletion or correction of personal data should be addressed to the info@richmondlondonhomes.co.uk

Please note that while we always strive to comply with any requests you make, we cannot guarantee to action any request for the deletion or rectification of your personal data if it is not made using the method outlined above.

What do we do?

Within reason, we will aim to make anonymous and/or delete any of the personal data which we hold in relation to you. It is in the nature of digital or computer records that we cannot guarantee that every trace or record of your personal data will be removed, but we will delete it as far as it is reasonably possible for us to do so.

Third party platforms

If you wish to be deleted from or want to ensure your details are accurate with any third-party owned platform, such as a property portal, you will need to contact them directly. These third-party websites have their own privacy policies and are also likely to use cookies, and we, therefore, advise you to review them.